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CustomerGauge - Voice of Customer Survey Tool for B2B (NPS Software)

Embed voice of customer survey feedback into Salesforce to tackle churn

Overview

CustomerGauge is the only true B2B VoC system in Salesforce. It uses Account ExperienceTM to put real-time VOC insights into your sales team’s hands so they can take proactive action that tackles account churn, drives referral and upsell revenue growth.

See How CustomerGauge - Voice of Customer Survey Tool for B2B (NPS Software) Works

Embed Contact and Account-level voice of customer insights directly into Salesforce so your sales team can nourish customer relationships.
Accelerate upsell and referral opportunities by identifying highly engaged, customer champions.
Let your sales team know when an account is at-risk of churning so they can tackle their issues in the next meeting.

CustomerGauge is an all-in-one CX management platform built for B2B companies. Build and distribute NPS surveys quickly; Link feedback to revenue and operational data; Tackle churn and drive account size growth. Sync in real-time with Salesforce to give your sales team 360 visibility into their Account’s Experience. With CustomerGauge, you can: - Arm account managers with voice of customer insights so they build better relationships. - Discover which accounts are at-risk of churning so you can mobilize teams around them. - Identify highly engaged customer champions to drive referral and upsell opportunities. Key features of the platform: - Run multi-stakeholder relational and transactional NPS surveys. - Increase customer engagement with high-response rate survey best practices. - Set close the loop targets and monitor their status. - Link NPS scores to revenue data to prioritize CX projects that matter most. - Analyze feedback automatically with sentiment and text analysis. - Pull customer engagement data from every touchpoint into one place. - Track how much revenue your NPS program adds to the bottom-line.