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CustomerGauge - Voice of Customer Survey Tool for B2B (NPS Software)
Embed voice of customer survey feedback into Salesforce to tackle churn
- Business Need
- Surveys
CustomerGauge is the only true B2B VoC system in Salesforce. It uses Account ExperienceTM to put real-time VOC insights into your sales team’s hands so they can take proactive action that tackles account churn, drives referral and upsell revenue growth.
Highlights
Embed Contact and Account-level voice of customer insights directly into Salesforce so your sales team can nourish customer relationships.
Accelerate upsell and referral opportunities by identifying highly engaged, customer champions.
Let your sales team know when an account is at-risk of churning so they can tackle their issues in the next meeting.
Provider Details
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter® System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. The company was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pac business. *Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Pricing Details
This App requires a CustomerGauge Licence. Contact CustomerGauge for tiered user pricing. For existing customers, please contact your Customer Success Manager.
Default Plan
€25 EUR/user/month