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CustomerGauge - Voice of Customer Survey Tool for B2B (NPS Software)

By CustomerGauge

Embed voice of customer survey feedback into Salesforce to tackle churn

No Ratings
Starting at €25   EUR/user/month
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Business Need
Surveys

CustomerGauge is the only true B2B VoC system in Salesforce. It uses Account ExperienceTM to put real-time VOC insights into your sales team’s hands so they can take proactive action that tackles account churn, drives referral and upsell revenue growth.

  • CustomerGauge Account Experience®

Compatibility

Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
CustomerGauge/ver 1.1 1.1.0
Listed On
07/01/2022
Latest Release
07/01/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 2
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/27/2022

Additional Details

CustomerGauge is an all-in-one CX management platform built for B2B companies. Build and distribute NPS surveys quickly; Link feedback to revenue and operational data; Tackle churn and drive account size growth. Sync in real-time with Salesforce to give your sales team 360 visibility into their Account’s Experience. With CustomerGauge, you can: - Arm account managers with voice of customer insights so they build better relationships. - Discover which accounts are at-risk of churning so you can mobilize teams around them. - Identify highly engaged customer champions to drive referral and upsell opportunities. Key features of the platform: - Run multi-stakeholder relational and transactional NPS surveys. - Increase customer engagement with high-response rate survey best practices. - Set close the loop targets and monitor their status. - Link NPS scores to revenue data to prioritize CX projects that matter most. - Analyze feedback automatically with sentiment and text analysis. - Pull customer engagement data from every touchpoint into one place. - Track how much revenue your NPS program adds to the bottom-line.

Need help?

CustomerGauge

Amsterdam, NL and Boston, USA

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