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Apizee Diag Help Desk for Salesforce
Visual assistance solution for remote expertise and remote customer support
Starting at €55 EUR/user/month
- Business Need
- Field Service
Apizee Diag Help Desk is a visual assistance platform that makes it possible to assist customers or technicians remotely during inspections, assessments, diagnostics or support processes. Reduce costs and avoid technicians travel in a single click.
Highlights
Customer service - Improve your customer satisfaction rate, speed up the resolution of customer requests, reduce your operational and travel costs, avoid trips technicians and experts travel or unnecessary return fees, offer an omnichannel experience.
Field service - Improve satisfaction customer satisfaction, increase first-time fix rate, reduce operations costs, reduce technician travel, enhance your team safety and connect field users remotely.
Video remote assistance on mobile devices or web browsers without any download or plugin. Initiate an Apizee Diag call on an single click from Salesforce. Advanced features for collaboration : recording, remote snapshots, annotations, AR, file sharing...
Provider Details
Apizee
France
A remote visual assistance and expert analysis solution that enables field users and clients to collaborate in real-time with remote agents on expertise, inspection, diagnostics, or support-related issues. The field user or client shares a live video feed from their smartphone, smart glasses, connected headset, or other video sources with the expert. The expert can capture images, zoom in, annotate the video, and share sketches to facilitate communication and decision-making.
Pricing Details
You need to pay a subscription to Apizee Diag Help Desk solution. Additional fees for users licences and options. If you're interested, please contact Apizee at : https://www.apizee.com
Default Plan
€55 EUR/user/month
Lowest Starting Price