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Apizee Diag Help Desk for Salesforce

Visual assistance solution for remote expertise and remote customer support

No Ratings
Starting at €55   EUR/user/month
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Business Need
Field Service

Apizee Diag Help Desk is a visual assistance platform that makes it possible to assist customers or technicians remotely during inspections, assessments, diagnostics or support processes. Reduce costs and avoid technicians travel in a single click.

  • Apizee Diag: Diagnose, inspect and assist remotely

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
Apizee Diag/ver 1.3 1.3.0
Listed On
11/18/2021
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 1
App Builder: 1
Community Builder: 0
Languages
English
French

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/12/2021

Additional Details

Apizee Diag Help Desk, is a solution without installation which makes it possible to assist users, customers or technicians remotely through video assistance. With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an advisor or an expert who has direct visual access to the problem, as well as on site. During the video interaction, the advisor can use collaborative tools to highlight elements, give instructions to the customer thanks augmented reality and transmit files or documentation to reach a faster and more efficient resolution. By giving users the opportunity to show and share their environment with an expert or customer service in real-time, you can reduce costs and avoid technicians or experts travel. Available features : - HD multiparty video calls - Video recording - Remote snapshots - Whiteboard, annotations and drawing - Media geolocation and time stamp - Photo mode when connectivity is weak - File transfer - Screen sharing - Ticket system - Augmented reality - Satisfaction surveys

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Apizee

France

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