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Webex App for Salesforce

By Cisco Systems, Inc

Bring Webex to Salesforce and streamline workflows for your teams

Paid Add-On Required  

Payment required for external services or products

Try It
Business Need
Collaboration
Agent Productivity
Telephony
Requires
Sales Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

The Webex app for Salesforce allows Salesforce users to easily use Webex calling, meetings, messaging, and webinars from within Salesforce without requiring context switching between multiple apps. Admins can tailor the process as per their organizational

Highlights

Calling – Make outbound calls or receive inbound calls (phone/video) from within Salesforce. Log call details and associate to Salesforce object for future reference. Access Salesforce information related to the caller for quick context.

Meetings – Schedule, start, and join meetings directly from Salesforce. Link meetings to Salesforce objects automatically and access meetings, along with recordings and transcripts, via the Webex Meetings component.

Messaging – Chat with teammates directly from Salesforce and create new spaces linked to Salesforce objects. Using the Webex Spaces component, access existing spaces to communicate.

Webinars – See lists of upcoming and past webinars, and easily import Webex webinar registrant data into Salesforce Campaigns to further enhance campaign analytics.

Provider Details

Cisco Systems, Inc
San Jose, California, USA
Founded
1984
Website
Email
Phone
+1 800 553 2447

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex's focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

Free to install for all. Requires a Webex paid organization to connect to for using features like Webex Meeting, Calling, Messaging and Webinars.

Please refer the Webex website for more details about Webex plans. https://pricing.webex.com

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