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Case Quick Close for Salesforce Service Console

Save 30 seconds on every Case!

Free  

Never requires payment

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Requires
Sales Cloud
Service Cloud

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Mobile is currently not supported.

App Details

Version
Case Quick Close/Summer 22 1.18.0
Listed On
06/01/2021
Latest Release
05/25/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.18.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/28/2021

Additional Details

Do your agents want to close Cases faster? In minutes you have a component or button in your Salesforce to close Cases faster. This app will save your agents 30 seconds per support case. In an org that processes 10,000 support cases/year, this equates to a savings of 83 hours of work per year. No coding is required. Suitable for all Administrators. Customization The "Close Case" button or component can be added to your Lightning Case Page Layout anywhere. Administrators can easily define the fields displayed on the Close Case page. The fields displayed can be configured per Record Type. As seen on IdeaExchange In Classic, we had the possibility to create a dedicated Close Case Button with Record Type specific Page Layouts. 230 people asked on IdeaExchange to have the same behavior in Lightning. This App re-creates the beloved functionality in Lightning. Happy Users Happy Users, nothing makes a good Admin happier. And oftentimes the small things in life make the biggest difference to Users. Each App is focused on one problem, is affordable, and can be installed in less than 30 minutes.

Need help?

Admin's Helper

Berlin, Germany