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Case Quick Close for Salesforce Service Console

Save 30 seconds on every Case!

Free  

Never requires payment

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Sales Cloud
Service Cloud

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MVP
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Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
4.94
Lifetime average
Showing 10 of 16 Reviews
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Excellent Support!

This great app is easy to configure (~5 minutes, seriously!) and does exactly what it promises to do. Furthermore, I was having a minor UI issue and the developer, Johann, worked with me to correct it on a weekend. My issue was resolved extremely quickly. GET THIS APP if for no other reason, the excellent support Johann brings.

Ótima ferramenta

A ferramenta funciona perfeitamente, bem fácil de configurar e realizar a tradução dos rótulos para meu idioma, ajuda bastante enquanto a Salesforce não melhorar a questão de finalizar casos no Lightning.

Thanks for making this so easy

You promised a 30 minutes set up - but it actually only took me 10! So easy and great documentation too. Thank you!

There should be WAY more reviews for this app.

Easy to set up. Easy to use. Fixes a huge issue. Thank you for making this available.

Carl Hussey
Five Star Ranger

The missing solution

This is a great solution that quickly help us test and present it to our stakeholders for a quick win as we go through our lightning migration. I emailed Johann with some feedback and suggestions and received a response right away, implementing one idea and bounced ideas around on another, ensuring the ease of use remained the highest of priorities for the product.

Awesome Product, easy to configure !

So easy to configure and set up, up and running in 10 minutes! 10/10!

Joshua Elsman
Triple Star Ranger

Great app and extremely easy to set up

I like how clean the lightning component looks and works. I like how it only shows the "Closed" Status options. I also like how it can be configured differently for different record types. Great app! The one thing that I would ask is to have the ability in the Lightning App Builder to have an option to use either the default label for the component "Case Quick Close" or a label that we input.

Johann Furmann
All Star Ranger
09/24/2021

Thank you so much Joshua for providing the feedback. Makes absolute sense to make the title configurable.

Joshua Elsman
Triple Star Ranger
09/23/2021

Thanks Johann! It's perfect. I appreciate you listening to our feedback and your quick turnaround.

Johann Furmann
All Star Ranger
09/23/2021

Oh no Joshua, completely missed that. Thanks for letting me know. That should be fixed now. I hope everything is perfect now.

Joshua Elsman
Triple Star Ranger
09/23/2021

Wow, that was fast! Thanks! One thing that I noticed is if I leave the Component Title blank, the default title of "Case Quick Close" is still applied on the record.

Johann Furmann
09/23/2021

Thank you so much Joshua. Your feedback is great, why didn't I think about it. The new version makes the Title configurable and you can hide the Icon.

Great Help

Easy to install, easy to configure, and has a great look and functionality! Highly recommend!

Easy to Set Up & Solves an Issue

Easy to set up and saved one of our large barriers in changing from Classic to Lightening.

Fantastic Solution!

Straight-forward solution that solves a huge gap when migrating from Classic case management where close case layouts are used. The install guide made configuration quick and easy and within minutes we had a solution to our problem. When one little obstacle was presented, I reached out and Johann offered amazing service, which kept my project humming along. Excited to see what else Admin Helper offers in the future!