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MaestroQA | Omnichannel Quality Assurance for Customer Service Teams
Turn customer service into customer loyalty
$39 USD/user/month
MaestroQA is a quality assurance and agent development software that helps teams enable amazing customer experiences by providing the tools they need to evaluate and coach Agents. We do this by uncovering training gaps driving customer satisfaction.
Highlights
Grade Efficiently & Consistently ➤Utilize powerful automations to generate agent feedback & business insights ➤Maximize the quality of data gathered from each interaction via custom QA scorecards, non-scoring questions & in-ticket annotations
Provide Contextualized Feedback & Hyper-targeted Training ➤Pinpoint relevant knowledge gaps at the agent & team level ➤Leverage insights to facilitate more productive & timely coaching sessions
Provider Details
MaestroQA
New York, NY
MaestroQA transforms customer conversations into actionable intelligence. Our platform integrates seamlessly with Salesforce, bringing your data into a secure environment where teams can analyze it with fully customizable AI prompts — never relying on black-box AI. Analyze 100% of interactions, uncover the root causes of churn and inefficiencies, and measure the impact of improvements over time. With embedded QA and coaching workflows, MaestroQA helps teams turn insights into action and elevate performance across the organization. Proud winner of the Salesforce 2022 Partner Innovation Award, recognized for empowering service teams to deliver better experiences through smarter quality programs.
Pricing Details
The pricing for MaestroQA is per agent/month.
Default Plan
$39 USD/user/month