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MaestroQA | Omnichannel Quality Assurance for Customer Service Teams

Turn customer service into customer loyalty

No Ratings
$39   USD/user/month

MaestroQA is a quality assurance and agent development software that helps teams enable amazing customer experiences by providing the tools they need to evaluate and coach Agents. We do this by uncovering training gaps driving customer satisfaction.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
MaestroQA/MaestroQA 10th Jun,2021 1.1.0
Listed On
05/20/2021
Latest Release
11/18/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 3
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/28/2021

Additional Details

MaestroQA takes the guesswork out of support quality, providing your team with insights into an agent’s performance and providing them the tools to coach and prioritize continuous development. We save your team time so they can focus on what they do best — delivering the amazing experiences that build brand loyalty. ✔ Use Maestro insights to drive agent development by honing in on growth opportunities for agents ✔ Access all your QA data to create insightful Dashboard widgets and components ✔ Improve Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Average Handle Time (AHT), First Call Resolution (FCR), and other key metrics ✔ Turn your quality score into a trusted KPI to measure agent performance & career progression ✔ Go beyond traditional calibrations & ensure grader reliability with automated alignment scores ✔ Maintain consistent service across remote, scaling, and outsourced / BPO teams ✔ Build 100% customized QA scorecards in Maestro

Need help?

MaestroQA

New York, NY

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