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Eloquant Contact for Salesforce - Cloud Contact Center

Unified management of interactions for contact centers

Overview

Easy to set up, the Eloquant Cloud Contact Centre solution allows you to deliver a unique customer experience, thereby contributing to the satisfaction and loyalty of your clients.

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  • Gain productivity avoiding daily repetitive tasks in several applications. Target simplicity in a single one! Benefit from advanced skills-based calls routing, qualification and one of the most powerful customer knowledge tool, Salesforce.

  • Boost your contact center productivity thanks to a simple and ergonomic agent desktop. A responsive agent interface combined to a SSO connection allows remote workers to become remote customer experience agent.

  • Monitor statistics and reports in one place following the contact center and agent activity logs to adjust your workforce performance. Increase satisfaction walking in your customer shoes by collecting and taking their feedback into account.

Eloquant, expert in Customer Relations since 2001, is today the only SaaS publisher in France to offer a global Customer Relationship solution, designed to provide your customers with the most beautiful experience! The Cloud Contact Center solution, combined to an Experience Feedback Management one optimizes the management of interactions between your brand and your customers on all channels, for better team productivity and increased customer satisfaction. Eloquant makes your relationship easier, by providing you with reliable, flexible solutions, and high-level support throughout its CX Programme lead by a dedicated CX Consultant. Advice, project management, deployment, operational monitoring and support are provided by teams committed to you. Eloquant is proud to serve, among its clients, 35% of CAC40 companies, various public sector players and many SMEs. With 320 active clients in Europe, the solution is used in 123 countries, in 12 different languages via 3 rounded and secured datacenters in France. Eloquant, one of the only ISO 27001 certified publishers on the market, also guarantees complete protection of your most sensitive data: those of your customers!

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package