yForums | Facilitate topic-focused discussions inside Salesforce

A robust community framework with exceptional support

yForums enabled us to successfully build, manage, and grow our customer community, even without extensive Salesforce or development resources. We used this application to create a customer-facing community in our Experience Cloud help center. It was easy to set up and gave us the features and functionality that we needed to get our community off the ground. The platform is easy to use, both for external users, internal users, and admins. One of the most important aspects of yForums for us, as a small team with limited Salesforce admin or dev resources, was the ability to add it easily to our Experience Cloud help center, quickly build our community pages using the included components, and let our customers start using it right away. It is an especially powerful solution for organizations that need the functionality of a community platform but do not have the resources (or time) to invest in customizing standard salesforce pages and components to achieve it. Our use-case was Experience Cloud but it also offers the same robust forum structure if it is just being used in your Salesforce org. But the most beneficial aspect of yForums was the incredible support that we received from yPlicity throughout the process of launching and managing our community. They are responsive and helpful, going out of their way to accommodate our needs and goals. You can tell that yPlicity is invested in its applications, maintaining and improving them, and supporting its customers.