Salesforce Native App Platform (SNAP) for headless mobile apps, powered by poq

Strategic partner delivering excellent apps

Selecting Poq to deliver our first customer-facing apps has paid off, with Hobbycraft now offering a far more compelling proposition to its customers than had been possible through mobile web alone. The Poq platform has proven to integrate extremely well with Salesforce Commerce Cloud (SFCC), which has allowed us to effectively leverage our previous investment in SFCC whilst also accelerating the initial launch of the apps (iOS and Android) running on the Poq platform. Poq themselves continue to be a trusted strategic partner, combining core retail knowledge, app domain expertise, solid technology, and a well-tuned delivery capability to ensure our apps deliver great experiences for our customers. This is all backed up by a healthy and well-directed Product Roadmap that will ensure the Poq platform keeps our apps fresh and relevant.

Good platform for App front end

Since launching in 2020 the Cotton Traders Poq integration with the Salesforce OCAPI interface has worked seamlessly, allowing the effective trading of the front end across price, categorisation and visual merchandising changes. The CMS app front end is relatively easy to mange across our IOS and Android Apps, allowing content changes to be configured across various slots and trading zones. From a roadmap perspective Poq offer integrations with a variety of partners that support a retailers typical requirements across marketing, analytics, personalisation etc. The broader team at Poq act as an extension of our internal team and were instrumental in supporting the launch and ongoing amplification of our app proposition to our customers across feature enablement, marketing and appstore optimisation.

Very dedicated Partner with lean and good communication

Integrating our Salesforce Commerce Cloud with the POQ Framework to the native App Stores of iOS and Andriod was a big success. We had a fast and successful launch. The basic framework for the POQ platform is solid and reliable.

An extension of our team!

We've been working with the POQ team for over 3 years now and we've seen great success with our APP. They are knowledgeable from all aspects customer success, marketing and tech. They have probably the quickest support team I've ever experienced in the industry. The integrated CMS is easy to use to update content on a daily basis. And the app is fairly simple to connect with SFCC/SFMC from updating product catalogs to sending push notifications/in-app messages. They are constantly developing new high converting or better customer experience features that you can take advantage of instead of spending long hours developing from scratch. Always look forward to these new these releases!

Great Mobile Solution for Any Storefront!

Working with poq has been great for our ecommerce initiatives. They handle everything from install all the way through reporting and analytics and beyond. They were able to mimic our online store with no problem, and they matched our designs verbatim so we maintained full parity between mobile & web. They became intimate with our catalog and product configurations and really met all our needs that allowed us to hit the ground running on day 1 of launch. They have a full support team to handle all our intricate needs and customizations even after the initial setup. Very responsive and knowledgeable. Their backend management and dashboard tools are easy to use and intuitive. Our team can make content updates easily and frequently.. uploading images, videos, curating lookbooks, creating daily story posts and making text updates. We continue to partner with them to enhance our mobile experience for our customers and adding new features to the mobile app. Collaborating with them has been easy and has been a great experience. Would highly recommend them for mobile app needs and connecting to your SFCC store!

The poq Team and Platform Delivers

poq is a bit of a quiet force, but not for long. Their collective retail acumen, strategic vision, and service orientation is a powerful mix. They as a team, and the platform as a technology solution, are ever-evolving to close gaps in the market that can help you expand value streams across the business. A common question is "do we need a mobile app" when we already have mobile web? My response would be, "do you want to meet the customer in the shopping channel they prefer, yes or no?" Without a mobile app, you will entirely miss capitalizing on the personal preferences of a large segment of customers who lean into mobile app shopping - it's unwise to turn that away, and it introduces the possibility of some incredibly innovative mobile app-only experiences and the healthy potential of localization and push (free communication!), among others! poq has a tailor-made solution that integrates directly to Salesforce Commerce Cloud in a reliable, scalable, and modern way. Their product roadmap is focused and strong, their customer success teams absolutely unparalleled with care, domain expertise, and empathy, and their technologists are some of the best I've come across. Take that along with some truly inspirational leadership that charts the company course and you've got a real contender in the mobile space that deserves more recognition. I believe that will come as they earn the trust of more great retailers.