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ServiceSense - Sensentia's Health Plan AI Solution
AI Powering Healthcare Engagement and Wellbeing
- Industries
- Healthcare & Life Sciences
- Business Need
- Customer Service
Sensentia’s proprietary AI technology helps healthcare companies deliver an accurate, transparent, and simple customer experience by translating healthcare plan complexity into clear and meaningful information instantly and with near perfect accuracy.
Highlights
Sensentia's ServiceSense solution helps health plans deflect calls, reduce customer service costs and improve call quality.
ServiceSense creates a single source of truth from health care payers’ complex unstructured plan data, then turns that data into rapid, detailed, accurate responses for members across multiple channels.
ServiceSense not only improves key contact center metrics but also creates an engaging member self-service experience in parallel.
Provider Details
Sensentia, Inc., is a California-based healthtech company leveraging AI to distill intelligence from complex structured and unstructured data. For healthcare payers, Sensentia provides members with easy, accurate, and immediate access to information, delivering time and cost savings, improving member satisfaction and optimizing benefit utilization, positively impacting health and wellbeing one interaction at a time. With information spread across potentially thousands of health plans, health insurance companies need to quickly provide their members or providers with accurate health benefits information to avoid coverage confusion and more costly care. Sensentia’s proprietary artificial intelligence technology helps healthcare companies deliver an accurate, transparent, and simple customer experience by translating healthcare plan complexity into clear and meaningful information instantly and with near perfect accuracy. Sensentia technology powers customer service call centers, members and providers across an omni-channel experience.
Pricing Details
Pricing will be determined by client.-data entered is not correct. There is a onetime implementation or cost to model the health plan's data. A licensing fee is also charged that is tied to membership population annual update fee to update plan data
Default Plan
$1 USD/user/month