ServiceSense - Sensentia's Health Plan AI Solution

Sensentia’s proprietary AI technology helps healthcare companies deliver an accurate, transparent, and simple customer experience by translating healthcare plan complexity into clear and meaningful information instantly and with near perfect accuracy.

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Backed by Sensentia’s best-in-class AI technology and benefit modeling expertise, ServiceSense creates a single source of truth from health care payers’ complex unstructured plan data, then turns that data into rapid, detailed, accurate responses for members across multiple channels. Sensentia’s Artificial Intelligence solution, ServiceSense, provides one source of truth for the deepest health plan information exploration in the industry, improving contact center efficiency and member engagement. Sensentia’s AI platform and conversational virtual agent returns the most detailed and accurate benefit responses from complex health plan data. The Sensentia solutions transform intricate structured and unstructured data into actionable intelligence for a range of users. This allows existing and prospective members to understand their benefits and costs for a specific treatment, drug, procedure, or service, as well as compare benefits between plans not only on a plan summary but on a procedural level.