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Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT

Enhance customer experiences with an embedded voice and CRM integration

Overview

Talkdesk for Salesforce Voice provides an all-in-one CRM and contact center solution that joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. All while relying on fully embedded Talkdesk functionality.

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See How Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT Works

  • Embedded call controls and contact center functionality: Service calls alongside Salesforce digital conversations on a single pane of glass within Salesforce. Initiate blind and warm transfers to agents, ring groups, and external numbers.

  • Unified Omni-channel routing: Trigger Salesforce Omni-channel flows from Talkdesk Studio to facilitate a unified routing strategy between voice interactions from Talkdesk and digital interactions from Salesforce.

  • Empower agents with AI: Deliver better customer experiences in tandem with Salesforce Einstein Next Best Action, offering agents contextual recommendations during live interactions.

  • Comprehensive real-time and smart reporting: Leverage recording, real-time transcription, live call monitoring, and post-call coaching with Salesforce Omni Supervisor to analyze and improve agent performance, directly embedded in Salesforce.

  • Global reach and coverage: Nine global data centers and Talkdesk’s Global Carrier Network (GCN) ensure that you can have reliable telephony no matter where you and your teams are located.

Talkdesk for Salesforce Voice (T4SV) integrates digital channels and CRM data with voice communications - all in one central view embedded within the Salesforce UI. Together, SCV and Talkdesk empower your agents to be more agile and productive while providing supervisors and admins with the oversight and insight necessary to deliver exceptional experiences for your customers. Fully embedded within Salesforce Service all customer interactions while maintaining a consistent and familiar Salesforce experience - manage calls alongside digital conversations in omni-channel. Optimize the customer journey Leverage Salesforce’s complete view of the customer coupled with call oversight and live transcriptions for improved insights, post-call coaching, agent onboarding and quality management. Reliable call quality and connectivity Maintain uninterrupted connectivity with customers at all times. Furthermore, Talkdesk’s global reach ensures customers can always get to the right agent and the right time.

Categories

Business Needs
Telephony
Industries
Financial Services
Healthcare & Life Sciences
Retail
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package

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