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Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT

By Talkdesk

Enhance customer experiences with an embedded voice and CRM integration

No Ratings
Starting at $10   USD/user/month
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Industries
Financial Services
Healthcare & Life Sciences
Retail
Business Need
Telephony
Requires
Sales Cloud
Service Cloud

Talkdesk for Salesforce Voice provides an all-in-one CRM and contact center solution that joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. All while relying on fully embedded Talkdesk functionality.

  • Watch this overview of Talkdesk for Salesforce Voice!

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Paid Talkdesk subscription and Talkdesk for Salesforce managed package (at least version 5.3) required for use.

App Details

Version
Service Cloud Voice for Talkdesk/3.2.1 3.2.1
Listed On
06/29/2021
Latest Release
06/01/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 9
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 6
App Builder: 1
Community Builder: 0
Languages
English
French
German
Portuguese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Talkdesk for Salesforce Voice (T4SV) integrates digital channels and CRM data with voice communications - all in one central view embedded within the Salesforce UI. Together, SCV and Talkdesk empower your agents to be more agile and productive while providing supervisors and admins with the oversight and insight necessary to deliver exceptional experiences for your customers. Fully embedded within Salesforce Service all customer interactions while maintaining a consistent and familiar Salesforce experience - manage calls alongside digital conversations in omni-channel. Optimize the customer journey Leverage Salesforce’s complete view of the customer coupled with call oversight and live transcriptions for improved insights, post-call coaching, agent onboarding and quality management. Reliable call quality and connectivity Maintain uninterrupted connectivity with customers at all times. Furthermore, Talkdesk’s global reach ensures customers can always get to the right agent and the right time.

Need help?

Talkdesk

San Francisco, CA

Talkdesk offers 24/7 support and a robust knowledge base and training academy. Support agents are located in North America and EMEA to assist customers in any time zone.

Support Phone1-888-743-3044
Other ResourcesEmailTerms & Conditions