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Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT

By Talkdesk

Enhance customer experiences with an embedded voice and CRM integration

No Ratings
Starting at $10   USD/user/month
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Industries
Financial Services
Healthcare & Life Sciences
Retail
Business Need
Telephony
Requires
Sales Cloud
Service Cloud

Talkdesk for Salesforce Voice provides an all-in-one CRM and contact center solution that joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. All while relying on fully embedded Talkdesk functionality.

  • Watch this overview of Talkdesk for Salesforce Voice!

Highlights

Embedded call controls and contact center functionality: Service calls alongside Salesforce digital conversations on a single pane of glass within Salesforce. Initiate blind and warm transfers to agents, ring groups, and external numbers.

Unified Omni-channel routing: Trigger Salesforce Omni-channel flows from Talkdesk Studio to facilitate a unified routing strategy between voice interactions from Talkdesk and digital interactions from Salesforce.

Empower agents with AI: Deliver better customer experiences in tandem with Salesforce Einstein Next Best Action, offering agents contextual recommendations during live interactions.

Comprehensive real-time and smart reporting: Leverage recording, real-time transcription, live call monitoring, and post-call coaching with Salesforce Omni Supervisor to analyze and improve agent performance, directly embedded in Salesforce.

Global reach and coverage: Nine global data centers and Talkdesk’s Global Carrier Network (GCN) ensure that you can have reliable telephony no matter where you and your teams are located.

Provider Details

Talkdesk
San Francisco, CA
Founded
2011
Website
Email
Phone
(888) 743-3044

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflects our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings, and profitability. Talkdesk for Salesforce offers comprehensive contact center functionality for the Salesforce experience. With the industry’s deepest integration, you can deliver personalized engagement on any channel from anywhere. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Pricing Details

Requires Talkdesk license. Live Transcriptions is available (optionally, if enabled). Contact us for more details.

Default Plan

$10 USD/user/month

Lowest Starting Price

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