Kaizen ICT: ANZ Partner of the Year – Customer Success, 2024

That they can be trusted to engage collaboratively, provide the level of expertise you would be hoping to get, give reliable and invaluable advice and deliver a quality outcome - on time and on budget and to the quality standard you expect.

Kaizen ICT are great

Kaizen were engaged to provide our community based organisation with a CRM that would meet our current and future needs. They were diligent in seeking our input as to our requirements, including the involvement of staff who were to going to be using the program. Their staff were understanding and even helped out with suggestion to make the project more user friendly

Excellent partnership, brilliant communication both before, during, and following the project, with valuable business results.

We just wrapped up a Salesforce Agentforce project with Kaizen ICT, and we couldn’t be happier with how it turned out. The project focused on setting up Agentforce to boost our customer support with conversational AI, tying it in with our knowledge base. Kaizen did an amazing job helping us map out a clear scope that considered tight time frames, kept risks in check, and delivered a great starting point for such new tech. What really stood out was their expertise and practical advice, which made sure we were set up to manage things on our own once the project was done. If you’re thinking of working with Kaizen, we’d 100% recommend their team, and approach. Lean on their experience with the product, pragmatic advice and overall project management. They’re professional, easy to work with, and made sure we hit all our goals without any drama.

The team at Kaizen ICT where receptive to our requirements and worked diligently to make our transition to Service Cloud a seamless experience for us. They responded quickly to the few technical issues we had and their knowledgeable support team are a breeze to deal with.

Kaizen were diligent and attentive during the entire process. They worked through solutions with me and worked through the requirements in the allocated time frame to ensure we had a successful go live. I really enjoyed working with them.

Good team to work with

Kaizen has been extremely helpful, consistently going above and beyond to ensure our needs are met. Their communication is outstanding, and they worked tirelessly to complete the project while making sure all information was understood by our team. They were patient with our staff and provided excellent training during the onboarding process. Special mention to Wesley and Michael, who have been exceptionally helpful. They made sure to address all issues with the utmost detail and care, answering our questions and assisting us whenever needed. Kaizen has greatly improved our systems by listening to our needs, developing solutions, and implementing them effectively. We are highly satisfied with their service and look forward to continuing our partnership.

The Kaizen team built an integration that met the needs of the business and went above and beyond to build in features so that it could be managed by the business. Very professional in dealing with external parties to achieve the desired outcomes.