MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

SupportLogic Support Experience (SX) Management

By SupportLogic Inc.

Use predictive and generative AI to understand and act on unbiased signals

No Ratings
$1,000   USD/Salesforce Instance/one-time payment
Try It
Requires
Service Cloud

SupportLogic extracts sentiment signals from cases to predict escalations & generate AI-driven summaries. Its Summarization Agent provides precise, context-aware summaries of cases and accounts, helping agents deliver proactive support with AgentForce.

  • Agent Co-pilot for Support

  • Elevate SX - Quality Management

Highlights

Get ahead of customer issues with predictive models proven to save your support team resources. The signals we find in your data allow you to spot the trends and patterns in your support interactions, make strategic decisions, and improve CS relationships

Scale agent performance with multi-lingual quality assurance that monitors 100% of your cases, provides actionable insights and standardizes coaching and development across your team.

Improve customer response time and support quality using Gen-AI-powered case summarization and response composer to respond with the right tone, grammar, and expertise in any language.

Access the Summarization Agent to get precise, context-aware case and account summaries that help you deliver proactive support with AgentForce.

Provider Details

SupportLogic Inc.
San Jose, CA, USA

SupportLogic delivers the world's first support experience (SX) management platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience. To learn more, visit supportlogic.com.

Pricing Details

The SupportLogic app is a plugin that is deployed in each Salesforce instance. All licensed users of the SupportLogic SX platform can leverage this app with no additional charges.

Default Plan

$1,000 USD/Salesforce Instance/one-time payment