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SupportLogic Support Experience (SX) Management

By SupportLogic Inc.

Use predictive and generative AI to understand and act on unbiased signals

No Ratings

$1,000 USD/Salesforce Instance/one-time payment

Pricing Details

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Requires: Service Cloud

More Details

SupportLogic extracts sentiment signals from cases to predict escalations & generate AI-driven summaries. Its Summarization Agent provides precise, context-aware summaries of cases and accounts, helping agents deliver proactive support with AgentForce.

Agent Co-pilot for Support
Elevate SX - Quality Management

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Service Cloud

Salesforce Editions: Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version: SupportLogic_Connector/SupportLogic_Connector 2.3.0
Listed On: 01/20/2023
Latest Release: 08/28/2024

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Agentforce Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: No Limits
Lightning Ready
Agentforce
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 12
Custom Tabs: 5
Custom Apps: 1

Lightning Components: Global: 3
App Builder: 1
Community Builder: 0

Languages: English

Security

Learn more about the Security Requirements for AgentExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

1.14.0

Last Reviewed Date

01/11/2023

Additional Details

SupportLogic combines support operations efficiency with quality monitoring and agent productivity tools to deliver an all-in-one platform for your team. Support Operations Efficiency - Confidently analyze all customer interactions and go beyond surveys with sentiment analysis - Reduce customer escalations by acting on hidden warning signals and predictive AI triggers - Improve support response time with AI-based backlog management and case routing - Use predictive signals to send alerts to anyone in your business and allow experts to solve issues faster Quality Monitoring & Coaching - Automatically monitor 100% of support channels with zero additional QA resources - Scale agent performance with real-time coaching & training based on detected knowledge gaps - Access Customer Effort Scores for deeper quality insights, along with advanced manual QA workflows Agent Productivity - Resolve complex customer issues faster with Gen-AI powered context generation, Next Actions and Troubleshooting Insights with AgentForce - Streamline customer interactions with Response Composer to draft appropriate, grammatically correct, personalized support responses in any language

Need help?

SupportLogic Inc.

San Jose, CA, USA

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