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SupportLogic Support Experience (SX) Management

By SupportLogic Inc.

Use predictive and generative AI to understand and act on unbiased signals

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$1,000 USD/Salesforce Instance/one-time payment

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Requires: Service Cloud

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SupportLogic extracts sentiment signals from cases to predict escalations & generate AI-driven summaries. Its Summarization Agent provides precise, context-aware summaries of cases and accounts, helping agents deliver proactive support with AgentForce.