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AI Surveys & Feedback Analysis | Measure NPS, CSAT, CES & Sentiment
Turn customer feedback into AI-driven CX insights in Salesforce
- Industries
- Financial ServicesHealthcare & Life SciencesRetail
- Business Need
- SurveysWebsitesRatings & Reviews
- Requires
- None
- Compatible With
- Sales CloudService CloudMarketing Cloud Engagement
Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.
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Showing 2 of 2 Reviews
Great, simple and intuitive app to use
We were looking for a while for a good survey tool and specifically a tool that can be easily connected to Salesforce and pass all the data in to Salesforce which for us is a one stop shop. Zonka does exactly that with easy and quick integration and configuration. Highly recommended.
Zonka Feedback
This app is very intuitive and easy to work with. We were faced with a lack of some features, but Rajat and the Zonka team have been following us and have ensured that all requested developments have been made and put into operation as quickly as possible. Overall, I give it a 4 just for the lack of some features, but a 5 for Rajat's availability and effort to make our demands come true.