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WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio
Native CTI & telephony. Built-in dialer & AI call center
- Industries
- Horizontal Product
- Business Need
- Customer ServiceSales ProductivityCampaign Management
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService CloudPlatform Cloud
Native Salesforce telephony and CTI solution. Make and receive calls with an AI phone dialer, click-to-call, automated call logging, voice insights, and omnichannel messaging (WhatsApp & SMS) directly inside Sales and Service Cloud.


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This was implemented in our org and the truth is that it is quite functional, I recommend it. The Inno Valley team also supported us a lot with questions we had, very kind people. 10/10
Quick deployment & great support
We've had a great experience working with Inno Valley Works team. Their deployment of WhatsApp within Salesforce was quick and straightforward. We've been able not only communicate with our clients via WhatsApp, but we've also realized that our clients have been reaching out to us via WhatsApp and now we are able to capture those messages as well. The Inno Valley Works team has been very supportive and innovating, constantly seeking feedback and providing solutions for our special use cases.
Great product, great service
Product has helped our team connect with clients all over the world with their preferred messaging app. Service for WhatsApp integretion has been top-notch, always responsive & helpful.
great service and product works well
Seamlessly connecting WhatsApp channels into Service Cloud. It fosters complete integration between sales and customer support teams.
Seamless Integration and Exceptional Support
I reached out to Inno Valley Works to explore the possibilities of integrating WhatsApp with Salesforce. They promptly scheduled an introductory call and a trial installation session. The support provided was immensely helpful, guiding me through the process. Based on my experience so far, I can highly recommend their team. I look forward to further exploring this solution!
Effortless Customer Communication: ChatBox Boosts Efficiency with WhatsApp Integration
This app has significantly streamlined the communication processes, adding a new level of efficiency to customer interactions and engagement. The app facilitates direct communication with customers through WhatsApp, unlocking the platform's full messaging potential. Leveraging the accessibility and convenience of this widely used app enhances the overall user experience. Moreover, the automated responses powered by flow contribute to a more dynamic and efficient interaction. “ChatBox” proves to be a valuable asset in enhancing overall customer interaction.
Great app
I recently had the opportunity to implement and use the Salesforce-WhatsApp Integration tool, and it has truly transformed the way we communicate with our clients. As a sales professional, staying connected with customers is crucial, and this product has become an indispensable asset in our daily operations.
This App revolutionizes sales team communication and productivity with effortless communication, eff
The WhatsApp Salesforce app is a game-changer when it comes to streamlining communication and boosting productivity within our sales team. This integration has revolutionized the way we connect with our clients and manage our sales leads. Here are some key points that make this app great: 1.Effortless Communication 2.Lead Management 3.User-Friendly Interface
Amazing product and service
We couldn't be anymore happier! The product integrates well and does exactly what it says. We had some hiccups with the configuration initially but that was more on the FB side of things but the team at InnovalleyWorks were quick to assist and continue to support us. Thanks to their product and amazing support, we are now able to open up a whole new (and popular) channel of communication with our customers!
Fantastic App and Support
We were looking for a simple Whatsapp integration solution for a NFP Salesforce product which had a unique requirement. Info Valley Works went above and beyond with their support and provided a very quick solution. They had a great turnaround time with very good support. Their step by step guide was very detailed. Highly recommended
Hello Pamela, I hope you're doing great. Thank you for your query and interest in our product, Chatbox. In response to your question: Yes, it is absolutely possible to implement this for employees. Please let me know a convenient time to schedule a call to showcase the demo, or feel free to schedule it using the calendar link below: Schedule a meeting: https://calendly.com/anusuyadevi/30min Looking forward to hear from you. Thanks,