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Glean in Service Cloud

Work AI for all.

Overview

Glean is the Work AI Platform connected to all your data, enabling everyone to find knowledge, generate content, and automate work with AI. Glean in Service Cloud brings the power of your company’s knowledge to you within Service Cloud.

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  • Access your entire company’s knowledge from within Service Cloud. Quickly find answers from inside and outside of Service Cloud with access to experts, related documents, and tickets.

  • Have all customer context upon first interaction. Be prepared to answer unknown questions when picking up a case. Support agents will have access to summaries and suggested next steps when they open a case.

  • Find experts to answer tough questions. Glean can automatically identify the right people to answer any question.

  • Send personalized replies in seconds. Efficiently craft and refine customer responses, including adjusting tone and conciseness.

  • Customize your team’s experience. Rearrange or swap the Glean agents powering the Home tab.

Glean is the Work AI Platform connected to all your data, enabling everyone to find knowledge, generate content, and automate work with AI. Using state-of-the-art enterprise search and RAG technology to retrieve the most relevant, up-to-date information for LLMs to use, Glean generates highly personalized answers grounded in your company’s unique enterprise knowledge graph. All answers are secure, private, permissions-aware, and fully referenceable back to source documentation in your enterprise.

Categories

Business Needs
Productivity
Customer Service
Industries
Horizontal Product
Personas
Administrator
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder