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Glean in Service Cloud
Work AI for all.
- Industries
- Horizontal Product
- Business Need
- ProductivityCustomer Service
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Glean is the Work AI Platform connected to all your data, enabling everyone to find knowledge, generate content, and automate work with AI. Glean in Service Cloud brings the power of your company’s knowledge to you within Service Cloud.
Highlights
Access your entire company’s knowledge from within Service Cloud. Quickly find answers from inside and outside of Service Cloud with access to experts, related documents, and tickets.
Have all customer context upon first interaction. Be prepared to answer unknown questions when picking up a case. Support agents will have access to summaries and suggested next steps when they open a case.
Find experts to answer tough questions. Glean can automatically identify the right people to answer any question.
Send personalized replies in seconds. Efficiently craft and refine customer responses, including adjusting tone and conciseness.
Customize your team’s experience. Rearrange or swap the Glean agents powering the Home tab.
Provider Details
Glean is the Work AI Platform connected to all your data, enabling everyone to find knowledge, generate content, and automate work with AI. Using state-of-the-art enterprise search and RAG technology to retrieve the most relevant, up-to-date information for LLMs to use, Glean generates highly personalized answers grounded in your company’s unique enterprise knowledge graph. All answers are secure, private, permissions-aware, and fully referenceable back to source documentation in your enterprise.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Glean in Service Cloud is available for purchase for customers who are on Glean Enterprise.
For questions or to book a demo, please reach out via https://www.glean.com/get-a-demo.