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ServiceDesk+ Premium

Amplify Case Management Productivity & Boost Customer Satisfaction!

Overview

Upgrade your basic Email-to-Case program with a greater solution called ServiceDesk+. It is an advanced case management system with custom email templates, up-to-date bulk case closure, and case merge setup. Stay on top of the game with ServiceDesk+!

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See How ServiceDesk+ Premium Works

  • Competently own an interface where users can add their comments in a well-structured manner using defined email templates.

  • Easily view past case comments that can be sent to users as a history. Users can view the public, private & draft comments by using our page layout components.

  • Productively bulk close & merge the cases in a more advanced way through our Close & Merge list view buttons.

ServiceDesk+ Premium is an application specially tailored for users or companies who wants to effectively provide customer support implementation. It makes the job easier and productive for case agents through an advanced case management system with custom email templates, up-to-date bulk case closure, and case merge setup. Features: - Have better support to customers with low operating costs and improve the monitoring process of activities related to a specific case. - Have real-time analysis and reporting through the tool - Own an interface where users can add their comments in a well-structured manner using defined email templates. - Be able to view past case comments that can be sent to users as a history. Users can view the public, private & draft comments by using our page layout components. - Be able to bulk close & merge the cases in a more advanced way through our Close & Merge list view buttons. Amplify Case Management Productivity & Boost Customer Satisfaction with ServiceDesk+ Premium by Micronetbd!

Categories

Business Needs
Productivity
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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