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ServiceDesk+ Premium

By Micronetbd Inc

Amplify Case Management Productivity & Boost Customer Satisfaction!

No Ratings
Starting at $22   USD/user/month
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Business Need
Productivity

Upgrade your basic Email-to-Case program with a greater solution called ServiceDesk+. It is an advanced case management system with custom email templates, up-to-date bulk case closure, and case merge setup. Stay on top of the game with ServiceDesk+!

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
ServiceDesk+/ServiceDesk+ Premium 1.40.0
Listed On
06/02/2022
Latest Release
06/09/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 8
Custom Tabs: 6
Custom Apps: 2
Lightning Components
Global: 6
App Builder: 5
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.40.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/31/2022

Additional Details

ServiceDesk+ Premium is an application specially tailored for users or companies who wants to effectively provide customer support implementation. It makes the job easier and productive for case agents through an advanced case management system with custom email templates, up-to-date bulk case closure, and case merge setup. Features: - Have better support to customers with low operating costs and improve the monitoring process of activities related to a specific case. - Have real-time analysis and reporting through the tool - Own an interface where users can add their comments in a well-structured manner using defined email templates. - Be able to view past case comments that can be sent to users as a history. Users can view the public, private & draft comments by using our page layout components. - Be able to bulk close & merge the cases in a more advanced way through our Close & Merge list view buttons. Amplify Case Management Productivity & Boost Customer Satisfaction with ServiceDesk+ Premium by Micronetbd!

Need help?

Micronetbd Inc

Hamilton, NJ

Support Phone+1 609 435 1960
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