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Expertflow Cloud Contact Center

By Expertflow LLC

Comprehensive contact center solution for voice, chat and video handling

No Ratings
$27   USD/user/month
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Industries
Horizontal Product
Communications
Business Need
Customer Service
Telephony
Agent Productivity
Requires
None

Transform your customer service operations with Expertflow CX, a cutting-edge contact center solution that seamlessly integrates voice, chat, and video interactions.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
Expertflow Cloud Contact Center Salesforce CTI Connector/2.2 2.2.0
Listed On
10/20/2022
Latest Release
10/22/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/17/2022

Additional Details

Enhance your customer interactions with Expertflow CX, a versatile contact center solution. Multi-Channel Communication: Enable clients to reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp. Leverage Hybrid Chat for seamless integration with chatbots (Dialogflow, IBM Watson, Microsoft Botframework). Advanced IVR Systems: Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech, or Amazon Lex. Efficient Call Management: Utilize skill-based routing and media distribution for optimal agent performance. Comprehensive Reporting: Gain insights with detailed reporting. Voice Recording: Ensure quality and compliance with voice recording capabilities. Seamless Integration: Enjoy hassle-free SSO and LDAP integration.

Need help?

Expertflow LLC

Bern, Switzerland

Open a ticket http://helpdesk.expertflow.com/otrs/customer.pl/?utm_gen=salesforce_mkt SLA time counters and automated escalations start running once a ticket is opened with an email to the above address or online ticketing opening.

Support Phone+41 (796) 385-801, +1 (302) 985-0039
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