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Sprout Social: Social Customer Care and Social Media Management Marketing

By Sprout Social

Supercharge your customer 360 with AI and social data

Paid Add-On Required  

Payment required for external services or products

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Industries
Consumer Goods
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Marketing
Social Channels
Requires
Service Cloud

Deliver world-class social customer care with Sprout Social and Salesforce Service Cloud. Our customers drive revenue, grow and retain a loyal customer base, and strengthen brand equity by enriching their CRM with social data.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
This connector requires technical discovery to implement. Reach out to your Sprout representative to get connected to a Technical Consultant to get started.

App Details

Version
Sprout Social/ver 1.6.1 1.6.1
Listed On
09/20/2022
Latest Release
06/03/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 6
Custom Tabs: 5
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/20/2022

Additional Details

Sprout Social and Salesforce's global partnership enables you to marry your social data with the rest of your customer data — giving your teams the power to deliver exceptional customer experiences at every touchpoint. Sprout is an intuitive social media management platform embedded with AI. Sprout takes billions of social conversations from across the major social networks and brings them together in seconds — surfacing rich insights, building comprehensive dashboards, powering intelligent automations — and leveraging real-time APIs and integrations to make the most of your social data across the business. Sprout Social’s integration with Salesforce Service Cloud enables you to manage all your customer care requests across social channels like X (formerly known as Twitter), Instagram, Facebook, TikTok, LinkedIn and more. With intelligent automated case routing directly into Service Cloud, care teams can easily meet your customers where they are, operationalize ‘surprise & delight’, and deliver consistent, exceptional experiences across channels.

Need help?

Sprout Social

Chicago,IL

Support Phone1.866.878.3231
Other ResourcesEmailTerms & Conditions