Sprout Social: Social Customer Care and Social Media Management Marketing

Really good experience in collecting public comments from Social Media

I had a good experience using this app and would recommend it to anyone working to improve their brand's social media presence.

I don't know how we got by before Sprout!

Again, I have no idea how we got by before Sprout! The Reporting suite alone has made keeping tracking of both the teams performance and pragmatic perception of the company's brand easy! Responding to people via the API is lightning fast, and absolutely seamless. Highly recommend! Excellent solution!

Seamless integration experience!

We transitioned to Sprout from another SMM platform, including our connection with ServiceCloud. The Sprout team made the transition seamless for our agents, and very easy for our development and implementation teams. MUCH faster and less complicated than when we integrated our original SMM, and we did not lose any key functionality - in fact the UI and iFrame are cleaner, easier to use and just as effective. Highly recommend!

From Social Studio to Sprout Social

Sprout Social is not only extremely user friendly, the platform has so many time-saving features and robust reporting options. We made the switch from Social Studio and the transition has been seamless. Our previous platform seemed to be very buggy, and now Sprout Social has been very smooth without any roadblocks preventing our postings. Also, the social listening setup is very helpful if you have ears outside of your organization. I would recommend Sprout Social to anyone looking for a social platform that holds all accounts in one place!

One of the best integration experiences I've had

My company had been a long-time user of Social Studio for creating Cases from Social Media channels. It was more or less running on auto-pilot and implemented by people no longer with the company. Our current admin team knew little-to-nothing about it, and so when Salesforce tells us we cannot renew and must find another solution, this was not something that we were looking forward to. I did a lot of research on all of the available solutions, quite frankly nothing looked like it would be easy to integrate. Then I came across a pilot program that Sprout Social was running for their new integration to SFDC (this was Fall 2022). What they had built was EXACTLY what any company moving away from Social Studio was going to need. I was thankful that they were stepping up to fill the gap left by Social Studio. My takeaways from this experience: - The Sprout Social platform itself is a fully mature social media management platform with way more functionality than I ever knew anybody could need - The integration to SFDC is new - it was pretty solid with the pilot program in Fall 2022 - Sprout quickly incorporated feedback into the package, and now I would say the current version is really solid - They had someone really really smart design this Salesforce package - It is very easy to integrate to Salesforce - it took less than an hour to get it set up in my sandbox - This is one of the most flexible integration packages I've seen. They get the gold star for doing things using as much native functionality as possible - The meat of the integration is a robust FLOW that processes incoming 'data events' - it is entirely customizable but also very much usable without customizing it - This is a very well thought out and impressive Flow, and the logic is not hard to follow for someone versed in how Flow works - I was very happy with the level of detail they delivered in the change documentation - it is clear they care about setting customers up for success

Seamless transition off of Social Studio

Our company's support team recently switched from Social Studio (because it's being sunset) to Sprout Social to handle customer support on Twitter. We wish we'd done it sooner. The implementation support was top notch (thanks Nolan) and we met on a regular basis to make implementation a breeze. All customization is based in Salesforce Flow, our preferred automation tool, which makes customization easy, and there's Flow experts at Sprout who helped advise on customizations I needed to make. The tool also supports new features, such as media sharing, a feed-based display making it easy to scroll through an interaction, more intelligent response threading and interaction history on social, all of which were pain points in our previous tool. It also seamlessly integrated with our Omni-channel skills-based case routing model with very little customization required.