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Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

By Five9

Streamline customer service with a unified, AI-powered contact center

Starting at $15   USD/seat/month
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Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Customer Service
Telephony
Agent Productivity
Requires
Service Cloud
Compatible With
Service Cloud

Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.

  • Elevate CX with Five9 and Salesforce Service Cloud Voice BYOT

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Licensing of Five9 Intelligent CX Platform is required.

App Details

Version
Five9 Fusion for Salesforce/ver 2.27 2.27.0
Listed On
09/13/2022
Latest Release
07/07/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 16
App Builder: 0
Community Builder: 0
Languages
English
French
Portuguese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/13/2022

Additional Details

EMPOWERS AGENTS TO DO MORE WITH LESS Eliminates the learning curve and empowers agents to be super agents with Five9 directly embedded into Agentforce Service. Voice call transcriptions appear into the conversation window in real-time and powers Agentforce AI to surface knowledge base articles and guides agents with next best actions to take. Makes agents more efficient and puts the focus back on what matters most: your customers. TRANSFORMS OUTBOUND DIALING Empowers agents to be more productive than ever with various outbound dialing modes. Agents spend less time searching through contact records for phone numbers and more time servicing your customers to have more meaningful, personalized conversations. Stay compliant with regulations and streamline your outreach efforts. TRUSTED ENTERPRISE LEADER Born in the cloud and dedicated to reliability and security, we believe trust is the foundation of every partnership. At Five9, we ensure transparent, secure, and reliable contact center compliance, empowering our customers to confidently operate and grow their businesses while meeting all regulatory requirements in contact and call center operations.

Need help?

Five9

San Ramon, CA, USA

Five9 support is staffed 24 hours a day, 365 days a year. Support includes an online portal to search the Knowledge Base and open/review cases, email at cases@five9.com to automatically open a case, and telephone support at (866) 553-1459.

Support Phone(866) 553-1459
Other ResourcesEmailTerms & Conditions