AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Auto Merge Duplicate Cases

Merge Duplicate Cases Smartly

Overview

It merges duplicate cases that are either created manually by agent or automatically from customer emails. It works on the principal of same content in description, same subject and same sender to find duplicate case and merge them in one case.

1 of 8

  • Benefit of duplicate case merging Application: → Streamlining workflow. → Increase the efficiency of service agents and boost their productivity. → Merging cases would reduce the clutter of duplicate cases.

  • → Merge multiple cases at a time. → Getting Email notification after Auto-merge.

  • → After case merged, status will be update as “Merged as Duplicate and Closed” hence easy to locate the auto merge cases and view them. → Case merger work for find duplicate on same Subject, Email and Descriptions.

ABOUT THE AUTO MERGE DUPLICATE CASES. This tool used to merge duplicate cases that are either created manually by agent or automatically from customer emails (Email-to case). It works on the principal of same content in description, same subject and same sender to find duplicate case and merge them in one case. Users who want to identify duplicate cases and combine them to avoid redundancy of work and efforts will be benefited from this solution. This application eliminates duplicate and redundant data. It empowers agents to manage cases more efficiently and effectively. It makes their job easier and empowers service departments to provide outstanding customer experience. Benefit of duplicate case merging Application- → Streamlining workflow → Increase the efficiency of service agents and boost their productivity → Merging cases would reduce the clutter of duplicate cases → Merge multiple cases at a time → Getting Email notification after Auto-merge → After case merged, status will be update as “merged as duplicate” hence easy to locate the auto merge cases and view them. → Case merger work for find duplicate on same subject ,email and descriptions

Categories

Business Needs
Admin & Developer Tools
Data Management
Data Cleansing
Personas
Administrator
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package

More from Deligence Technologies Inc.

  • Numerology4Business
    by Deligence Technologies Inc.
    The App displays the compatibility of your business with the Leads & Opportunities/Accounts Business based on Numerology. Numerology predicts the future based on the numbers.
    Sales Intelligence

  • Unconvert Opportunity to Lead
    by Deligence Technologies Inc.
    Converted Lead too Quickly? Don't worry now! The app allows you to Convert the Opportunities back to Leads. At times, your rep convert the leads into opportunity too quickly. You can easily overcome this issue using this app.
    Sales Methodologies

  • Deligence Technologies Pvt. Ltd.
    by Deligence Technologies Inc.
    Deligence Technologies has expertise in AppExchange App development, CPQ, Billing, Manufacturing Cloud, Sales Cloud, Service Cloud, and Experience Cloud. We also provide Salesforce Managed Services. We are Salesforce Product Development Outsourcers (PDO).