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Auto Merge Duplicate Cases

By Deligence Technologies Inc.

Merge Duplicate Cases Smartly

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Free  

Never requires payment

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Business Need
Admin & Developer Tools
Data Management
Data Cleansing
Requires
Service Cloud

It merges duplicate cases that are either created manually by agent or automatically from customer emails. It works on the principal of same content in description, same subject and same sender to find duplicate case and merge them in one case.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Auto Merge Duplicate Cases/AMDC 1.9 1.9.0
Listed On
06/08/2023
Latest Release
06/27/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 1
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/02/2023

Additional Details

ABOUT THE AUTO MERGE DUPLICATE CASES. This tool used to merge duplicate cases that are either created manually by agent or automatically from customer emails (Email-to case). It works on the principal of same content in description, same subject and same sender to find duplicate case and merge them in one case. Users who want to identify duplicate cases and combine them to avoid redundancy of work and efforts will be benefited from this solution. This application eliminates duplicate and redundant data. It empowers agents to manage cases more efficiently and effectively. It makes their job easier and empowers service departments to provide outstanding customer experience. Benefit of duplicate case merging Application- → Streamlining workflow → Increase the efficiency of service agents and boost their productivity → Merging cases would reduce the clutter of duplicate cases → Merge multiple cases at a time → Getting Email notification after Auto-merge → After case merged, status will be update as “merged as duplicate” hence easy to locate the auto merge cases and view them. → Case merger work for find duplicate on same subject ,email and descriptions

Need help?

Deligence Technologies Inc.

Toronto, Canada

Support Phone+919910130340
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