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Auto Merge Duplicate Cases
Merge Duplicate Cases Smartly
- Business Need
- Admin & Developer ToolsData ManagementData Cleansing
- Requires
- Service Cloud
It merges duplicate cases that are either created manually by agent or automatically from customer emails. It works on the principal of same content in description, same subject and same sender to find duplicate case and merge them in one case.
Highlights
Benefit of duplicate case merging Application: → Streamlining workflow. → Increase the efficiency of service agents and boost their productivity. → Merging cases would reduce the clutter of duplicate cases.
→ Merge multiple cases at a time. → Getting Email notification after Auto-merge.
→ After case merged, status will be update as “Merged as Duplicate and Closed” hence easy to locate the auto merge cases and view them. → Case merger work for find duplicate on same Subject, Email and Descriptions.
Provider Details
Deligence Technologies Inc.
Toronto, Canada
Deligence Technologies helps businesses to sell more, sell better by implementing Salesforce Clouds. We have expertise in CPQ, Billing, Manufacturing Cloud, Experience Cloud, Service Cloud, and Sales Cloud. Our Industry Expertise includes Manufacturing, High Tech/SaaS. We are Salesforce Product Development Outsourcers (PDO). We have expertise in AppExchange App development and Salesforce Integration with 3rd party apps.
Pricing Details
Free
You can fully use this solution without payment.