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Global Call Forwarding Softphone | Salesforce CTI for Sales & Support

By United World Telecom, LC

Seamlessly integrate calls into your CRM for efficient sales and support.

No Ratings
$10   USD/user/month
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Industries
Horizontal Product
Financial Services
High Tech
Business Need
Sales
Customer Service
Telephony
Requires
Sales Cloud
Compatible With
Experience Cloud
Financial Services Cloud
Health Cloud

Empower your sales and support teams with the Global Call Forwarding Softphone. Make and receive calls, enable international calling, auto log call data, log calls, access voicemails and recordings, and keep customer data updated—all within Salesforce!

  • Boost Sales with the GCF Softphone integrations for Salesforce CRM

  • The GCF Salesforce integration makes it easy to call customers directly from your Salesforce account

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Experience Cloud
Financial Services Cloud
Health Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
• GCF Outbound Calling plan (Basic or higher) • Salesforce subscription. • The GCF Salesforce app only works in Salesforce Lightning modules. • To activate the softphone in your desired Lightning module, contact our 24/7 tech support for assistance

App Details

Version
Global Call Forwarding Softphone/Winter 2025 3.12.0
Listed On
02/17/2025
Latest Release
02/20/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.8.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/12/2023

Additional Details

Trusted by 2,000+ customers worldwide, Global Call Forwarding (GCF) provides reliable international calling and advanced call management for global businesses. The Global Call Forwarding Softphone brings all your communication tools directly into Salesforce. Make and receive calls, access voicemails, and automatically log every call detail to leads and contacts. Engineered for efficiency, this solution allows sales and support teams to handle phone communications and boost agent productivity within Salesforce seamlessly. • Large inventory of local, international, and toll-free numbers from 160+ countries • 20+ business calling features including click-to-dial, IVR, advanced routing, AI insights, and more • Long-term relationships with Tier-1 carriers across the globe • Out-of-the-box, no-code setup; start communicating with customers quickly • 24/7 tech support and dedicated account management Enjoy an intuitive call management interface, real-time collaboration, and actionable insights that drive smarter business decisions. Book a demo or start your free trial here: https://www.globalcallforwarding.com/integrations/salesforce/

Need help?

United World Telecom, LC

Delray Beach, Florida, USA

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