AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Global Call Forwarding Softphone | Salesforce CTI for Sales & Support

Seamlessly integrate calls into your CRM for efficient sales and support.

Overview

See How Global Call Forwarding Softphone | Salesforce CTI for Sales & Support Works

  • Effortless Communication Centralize inbound and outbound calls and voicemails inside Salesforce.

  • Seamless Salesforce CTI Make and receive calls, receive voicemails, and capture call details—all directly in Salesforce with minimal setup.

  • CRM-Driven Insights Gain a 360° view of customer interactions with logs, voicemails, recordings, and more

  • Integrated Business Calling Streamline your sales and support with local and international calling functionality.

  • Intelligent Lead Capture Create new leads instantly from any call interaction with the GCF-Salesforce phone integration.

  • Smart Automation Instantly update contact records and call logs, eliminating manual entry.

  • Enhanced Productivity & Collaboration Empower your agents with an intuitive, unified communication experience.

Trusted by 2,000+ customers worldwide, Global Call Forwarding (GCF) provides reliable international calling and advanced call management for global businesses. The Global Call Forwarding Softphone brings all your communication tools directly into Salesforce. Make and receive calls, access voicemails, and automatically log every call detail to leads and contacts. Engineered for efficiency, this solution allows sales and support teams to handle phone communications and boost agent productivity within Salesforce seamlessly. • Large inventory of local, international, and toll-free numbers from 160+ countries • 20+ business calling features including click-to-dial, IVR, advanced routing, AI insights, and more • Long-term relationships with Tier-1 carriers across the globe • Out-of-the-box, no-code setup; start communicating with customers quickly • 24/7 tech support and dedicated account management Enjoy an intuitive call management interface, real-time collaboration, and actionable insights that drive smarter business decisions. Book a demo or start your free trial here: https://www.globalcallforwarding.com/integrations/salesforce/

Categories

Business Needs
Sales
Customer Service
Telephony
Industries
Horizontal Product
Financial Services
High Tech
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package