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Voiso Contact Center for Salesforce: Click-to-Call, Speech Analytics, IVR, CTI

Reduce interaction handling effort and improve CX

Overview

Empower your sales and customer service teams with Voiso’s omnichannel suite, AI dialer, speech analytics, complete numbers coverage in all countries, visual flow builder, and more contact center capabilities including IVR, CTI, Click-to-call, and ACD.

See How Voiso Contact Center for Salesforce: Click-to-Call, Speech Analytics, IVR, CTI Works

Omnichannel: Move seamlessly between voice, SMS, WhatsApp, Facebook Messenger, Instagram, Telegram, or web chat in a single agent workspace.
Predictive dialer: Powered by an AI-based machine learning algorithm that improves dialer performance in real-time, increasing call success rate.
Call recording & speech analytics: Flexible, PCI DSS-compliant recording with pause function for private information management. Rapidly gain insights into your interactions with automatic call recording transcription.

- Voiso integration brings first-class contact center capabilities to your familiar Salesforce environment. - Streamline and simplify agent routines with click-to-call and handy screen pop-ups, containing complete customer context. - Engage with clients on their channel of choice: voice, SMS, WhatsApp, Webchat, Facebook, Instagram, Telegram, and more. - Run higher-performing dialer campaigns based on Salesforce contact lists. - Easily manage Caller IDs for a higher connection rate. - Automatically log call outcome details in Salesforce, including call recordings. - Level up agent productivity with smart tools like answering machine detection (AMD) and AI predictive dialer. - Discover insights to improve your campaigns and contact center with speech recognition, real-time dashboards, and detailed historical reporting.