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Incident Management Reports & Dashboard

Report on KPIs for Incident Management

Overview

Understand your team's Incident Management performance with a prebuilt dashboard that include several reports on incident, problem, and change management activity.

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  • Track key KPIs such as average time to close incidents

  • Get insights into progress of incidents, problems, and change requests

  • Track the performance and health of your escalation team

Understand how your team is managing incidents throughout their lifecycle and get a clear view into multi-customer escalations! You can also track open incidents, problems, and change requests as well as time to resolve incidents to improve your organization's efficiency. These dashboards access data from standard fields on the Incident, Problem, and Change Request entities, to help you get started immediately! Please enable Incident Management in Setup before attempting to install this dashboard or it will fail.

Categories

Business Needs
Integration
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package

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