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Incident Management Reports & Dashboard
Report on KPIs for Incident Management
- Business Need
- Integration
Understand your team's Incident Management performance with a prebuilt dashboard that include several reports on incident, problem, and change management activity.
Compatibility
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- Incident Management Dashboard/March 2022 1.0.0
- Listed On
- 04/01/2022
- Latest Release
- 01/09/2023
- Supported FeaturesNative AppBuilt exclusively on the Salesforce Platform, ensuring reliability and performance.No LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- Native AppNo LimitsLightning ReadyManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 0Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 0App Builder: 0Community Builder: 0
- Languages
- English
Security
This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/31/2022
Additional Details
Understand how your team is managing incidents throughout their lifecycle and get a clear view into multi-customer escalations! You can also track open incidents, problems, and change requests as well as time to resolve incidents to improve your organization's efficiency. These dashboards access data from standard fields on the Incident, Problem, and Change Request entities, to help you get started immediately! Please enable Incident Management in Setup before attempting to install this dashboard or it will fail.
Need help?
Salesforce Labs
San Francisco, CA, USA
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