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Incident Management Reports & Dashboard
Report on KPIs for Incident Management
- Business Need
- Integration
Understand your team's Incident Management performance with a prebuilt dashboard that include several reports on incident, problem, and change management activity.
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Missing essential data
When we have it installed at Salesforce there aren't all fields like Case Related Issue or Related Change Request at the Problem report and at the Change Request report there isn't the Case Related Issue fields, making it very difficult to create the reports as expected (with all fields from Cases and Problem/Change Request related information)