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Mavenoid
AI-assisted product support for machines, devices and gadgets
- Business Need
- Agent Productivity
Chatbots are built to handle simple requests and promote leisurely conversations. Chit-chat. That’s not us. We help you solve real problems—like making your customers’ products work again if they suddenly stop.
Highlights
Our product assistant (not chatbot) automates any support flow ✅ Automate troubleshooting— the cause of 78% of tickets ✅ Natural language processing diagnoses issues from users own words ✅ Teachable AI solves complex problems that chatbots can’t
Live support & agent tools make your team better when called upon ✅ One-click video chat for face-to-face support ✅ AI-powered decision support helps agents solve issues, faster ✅ Agent dashboard optimized for technical product support
Self-service + live support. Better together. ✅ Seamless escalation from the assistant to agents ✅ Smart feedback loops turn resolutions into leanings for both the AI and agents ✅ Detailed analytics provide insights across customer interactions
Provider Details
Here at Mavenoid, we believe that customer service is the service. Customers now demand support on their own terms. They want expert help, around the clock, via any channel, without having to repeat themselves. To meet these expectations, companies are using chatbots to create self-service experiences that are available anytime and everywhere. We think these chatbots need less chat, more troubleshooting. That’s why we built Mavenoid. We’re helping companies automate technical support through virtual experts that actually work. It’s troubleshooting as a service. We’re building the platform for making technology work. To put technical expertise at anyone’s fingertips. To repair more and replace less. Working with some of the biggest brands in the world, today our platform is used to troubleshoot everything from robotic lawnmowers and digital cameras to trucks and cranes.
Pricing Details
Please select the right plan for your organization at https://www.mavenoid.com/en/pricing/
Default Plan
$300 USD/company/month