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Mavenoid

AI-assisted product support for machines, devices and gadgets

Overview

Chatbots are built to handle simple requests and promote leisurely conversations. Chit-chat. That’s not us. We help you solve real problems—like making your customers’ products work again if they suddenly stop.

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  • Our product assistant (not chatbot) automates any support flow ✅ Automate troubleshooting— the cause of 78% of tickets ✅ Natural language processing diagnoses issues from users own words ✅ Teachable AI solves complex problems that chatbots can’t

  • Live support & agent tools make your team better when called upon ✅ One-click video chat for face-to-face support ✅ AI-powered decision support helps agents solve issues, faster ✅ Agent dashboard optimized for technical product support

  • Self-service + live support. Better together. ✅ Seamless escalation from the assistant to agents ✅ Smart feedback loops turn resolutions into leanings for both the AI and agents ✅ Detailed analytics provide insights across customer interactions

What is Mavenoid? Mavenoid is the world’s #1 product support platform, combining self-service and live support in one. With Mavenoid, companies can effortlessly support their customers in every step of their journey— from installing to troubleshooting their products. Mavenoid is purpose-built for tech products, solving the tough problems that chatbots and help centers can’t. How do Mavenoid & Salesforce work together? Mavenoid’s self-service solves repetitive requests before they reach your human support team. Humans will deal only with the tickets that really require their expertise. These tickets are automatically added in Salesforce with added context from Mavenoid— so your agents can spend time focusing on only the toughest support issues, and solve them faster.

Categories

Business Needs
Agent Productivity
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield