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Data Defender - Right to be Forgotten (GDPR Readiness)
A Salesforce User's tool for fulfilling a GDPR Right to be Forgotten ask
$4,800 USD/company/month
- Business Need
- Agent Productivity
Customers request agents or sales reps to remove records from their Salesforce system which may violate the customer's privacy concerns. This is the first feature of its kind to enable agents and reps to fulfill a customer's request to redact record(s).
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This app helped us escalate cases based on self-harm keywords
Prior to installing this app, we were manually reading 1000s of cases every day, manually triaging and escalating cases with self-harm keywords. With this app, we have automated this entire journey, saving our agents time and escalating new cases immediately based on keywords we specify.