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Lead Capture in Marketing Cloud Engagement

Collect leads from Facebook and Google directly into Marketing Cloud

Free  

Never requires payment

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Marketing Cloud Engagement

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MVP
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Ranger
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2.6
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I need a help

Anyone tell me is this package capture the updated lead? like i have to get the lead data from sales cloud in Advertising studio

Josh Camire
Double Star Ranger

Doesn't install...no one is minding the store?

As previously mentioned by others the "Get It Now" doesn't work nor do the links below. Is there anyone from Salesforce Labs who can provide an update or some support?

Unable to install the package

We are trying to install it following the instructions but it seems to do nothing... is this a common error? Does anyone has a new instructions. Please, help.

Manish Thaduri
Triple Star Ranger
MVP
12/03/2025

@Saumya Pandey - We installed the app but when we tried to connect/authorize the FB account in Lead Capture, we're getting an error -"Unable to login. Requested String is too long". Are you able to help, please? Please DM me. Thanks. Appreciate it

Saumya Pandey
11/27/2025

Hi, if you need installation in SFMC, I will help you recently, I installed it successfully in my SFMC org

"Get It Now" does not work for this package

Every time that I click on "Get It Now", I'm direct to my Marketing Cloud org, and the app is not install.

Rodrigo Ramírez Untiveros
03/04/2024

it doesn't work to me also... we are seeking for help

Guilherme Nigoski
Double Star Ranger

Not able to download

Every time that I click on "Get It Now", I'm direct to my Marketing Cloud org, and the app is not install.

Rodrigo Ramírez Untiveros
03/04/2024

same here

Guilherme Nigoski
Double Star Ranger
01/26/2024

@Augusto César Rocca, thank for your help!!

Augusto César Rocca
01/26/2024

Of course Guilherme Nigoski https://mc.s12.exacttarget.com/cloud/login.html#app/Administration/InstalledPackages/bb4939c3-7c8d-409e-a4d2-268ff6cc5373/install

Guilherme Nigoski
Double Star Ranger
01/26/2024

@Augusto César Rocca, do you have the link for "Lead Capture in Marketing Cloud" installation?

Augusto César Rocca
01/25/2024

@Nicolas Daguerre has the correct solution. Salesforce support said the same to me, and it worked like a charm.

Nicolas Daguerre
Ranger
01/25/2024

Installation doesn't work from the appexchange. Is it possible to have a link like the one below to install directly? https://mc.sXX.exacttarget.com/cloud/login.html#app/Administration/InstalledPackages/xxxxxx-xxxxx-xxxxx-xxxxx-xxxxx/install

Guilherme Nigoski
Double Star Ranger
01/24/2024

Hey @Dennis Gieseke, thanks for your collaboration. Even in the Marketing Cloud or in the Core org connected to the MC, there is no "Lead Capture - Hyperforce" within Installed Packages.

Dennis Gieseke
Double Star Ranger
01/24/2024

In Setup at "installed packages" you'll find "Lead Capture - Hyperforce". Enable it for your user in a business unit, refresh the page and "Lead Capture" will be available in the appexchange menu

Augusto César Rocca
01/16/2024

Same

Omar Aspíllaga
01/04/2024

Same here. I don't know if I don't understand or what happens.

It works as intended

Can use a few more updates but works as its intended to.

Matthew Wash
Double Star Ranger

Helpful tool, would benefit from standardization

I like how Lead Capture allows me to connect Facebook, Instagram, and Google leads into Marketing Cloud, and it works as designed. However, I have had issues with standardization of field lengths and names within the platform and would prefer it if those could be standardized. Standard field names and lengths would save me time currently spent reviewing how these data extensions change from one version to the next, because these changes can sometimes cause dependent automated processes to fail.

It does what it needs to do and it does it fine.

It is not an API event that would allow you to fire an email immediately? That is true. But until now: the best option you had was to use some ugly thing like zappier or worst: export the csv from the lead capture form and then import it back into sfmc... Now you're populating a Data extension that you can then ingest into a journey with automations... It's easy, it's clean and it's all within SFMC. I really like it and I used in basically all of my projects that use lead capture in social media. I don't see any reason to try other solution if this one does what I need it to do.

Google Lead Ads Not Yet Supported

Despite numerous support tickets, I have yet to receive access for importing Google Lead Ads. We have been promised this feature by November 2021, then December 2021, and most recently February 2022. The inability to roll out such a straightforward feature on a promised timeline (multiple times) undermines my trust in the entire Salesforce ecosystem.

Darrel Adams
Triple Star Ranger
05/13/2022

Hi Jason, Google Lead Ads are now available in the new Lead Capture app.

OK, but not useable for every scenario

This tool is good for bringing in leads directly to Marketing Cloud, as long as you do not need to do any activity timely with them at the point of acquisition. It saves having to implement via a third-party such as Zapier etc. If you need to put in place a real-time double opt-in email process for your users when they fill out your lead capture form on Facebook/Google (which we legally have to for many of our EMEA countries), this tool does not fit the bill. Because it simply creates and populates a data extension within SFMC, the quickest initial email you can send to that new lead is up to an hour later (by using that data extension as the entry point for a journey that repeats hourly). Sending a "Verify your email" comms an hour after filling in a form does not give the best customer experience and, therefore, we have had to find alternative solutions outside of this tool where these circumstances arise. It would be much better if there was a way to have an available API event or similar to use as a journey entry point so that we can send real-time emails as leads enter the created data extensions. It would also be a huge improvement if there was the ability to send an email notification when records have errored and not been processed - currently, the only way to know is to manually go in and check.

Viktor Wang
01/24/2022

Hey Holly I agree with you 100% that the option to create an API event would be a much better solution. Hope the developers can consider the idea. Meanwhile, a filthy workaround is after you created that hourly automation, and activated the Journey based on the automation run, create duplicates of that automation with time gaps like 5min or what, 11 times...it's kinda gross but at least it's automated and closer to real time.