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LiveVox Contact Center for Salesforce

By NICE CXone

Maximize your contact center's performance

No Ratings
Starting at $20   USD/user/month
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Requires
Sales Cloud

LiveVox Contact Center for Salesforce combines the LiveVox Contact Center platform and Salesforce CRM together to streamline workflows and create an exceptional experience for customers and agents.

  • LiveVox Contact Center for Salesforce 1 min video

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
Users must have an active LiveVox Contact Center license.

App Details

Version
LiveVox for Salesforce/LiveVox Jun 2026 2.7.0
Listed On
05/27/2022
Latest Release
06/03/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 14
Custom Tabs: 5
Custom Apps: 1
Lightning Components
Global: 13
App Builder: 3
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.5.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/13/2022

Additional Details

Unify LiveVox Next Generation Customer Engagement with Salesforce to deliver a connected agent experience. Enhance customer communication with a well rounded CCaaS solution that layers in Artificial Intelligence (AI) and Workforce Engagement (WEM). Benefit from a fully blended environment that supports both inbound and outbound communication: - Outbound Manual Dial - Click-To-Dial - Predictive Dial for outreach campaigns - Inbound calls with screen pop and record matching - Call activity logs - Customizable agent dispositions that drive Salesforce workflows Leverage the full power of the LiveVox Contact Center platform: - Class-leading risk mitigation - Advanced call routing and agent skills - IVR builder - Conversational AI virtual agents with natural language processing - Speech analytics - Workforce management - Call and screen recording - Business intelligence - Performance analytics - Quality and compliance management

Need help?

NICE CXone

Salt Lake City, Utah

Support Phone(888) 477-3448
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