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LiveVox Contact Center for Salesforce

Maximize your contact center's performance

Overview

LiveVox Contact Center for Salesforce combines the LiveVox Contact Center platform and Salesforce CRM together to streamline workflows and create an exceptional experience for customers and agents.

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See How LiveVox Contact Center for Salesforce Works

  • Arm agents with unified communications and the right information at the right time with LiveVox Contact Center for Salesforce.

  • Agents work from a sleek interface with easy access to inbound and outbound voice calls using the LiveVox Agent Panel within the Salesforce CRM.

  • Unlock greater value from your Salesforce experience by seamlessly integrating LiveVox's class-leading risk mitigation, call routing, AI, and performance analytics tools.

Unify LiveVox Next Generation Customer Engagement with Salesforce to deliver a connected agent experience. Enhance customer communication with a well rounded CCaaS solution that layers in Artificial Intelligence (AI) and Workforce Engagement (WEM). Benefit from a fully blended environment that supports both inbound and outbound communication: - Outbound Manual Dial - Click-To-Dial - Predictive Dial for outreach campaigns - Inbound calls with screen pop and record matching - Call activity logs - Customizable agent dispositions that drive Salesforce workflows Leverage the full power of the LiveVox Contact Center platform: - Class-leading risk mitigation - Advanced call routing and agent skills - IVR builder - Conversational AI virtual agents with natural language processing - Speech analytics - Workforce management - Call and screen recording - Business intelligence - Performance analytics - Quality and compliance management

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package

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