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Direct Messenger for Marketing Cloud: Create Omnichannel Messaging Journeys

By Harvest Tech Labs

Create fast and highly personalized journeys across all messaging channels

No Ratings
Starting at €450   EUR/SFMC Business Unit/month

Discounts available for nonprofits

Industries
Consumer Goods
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Marketing Automation
Chat & Web Conferencing
Requires
Marketing Cloud Engagement
Compatible With
Sales Cloud
Service Cloud
Data Cloud for Marketing

Direct Messenger supports all messaging channels as SMS, WhatsApp, Instagram DM, Facebook Messenger, Line, Viber and more. Easily drag-and-drop message templates, interact with the decision split, send rich media or link bot conversations to messages.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Marketing Cloud Engagement
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Data Cloud for Marketing
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Need a phone number for your business? We’ve got you covered. We can supply a phone number if you need one, making it even easier for you to connect with your customers and prospects. If you need more than one phone number. No worries.

App Details

Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Lightning Ready
Person Accounts
Salesforce Shield
Lightning App Builder
Languages
English
This solution is API only and doesn't have an interface

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/30/2022

Additional Details

❥ Direct Messenger is the All-in-One Conversational Platform The only platform built for conversational advertising, messaging and customer service especially for Salesforce. We bring your dialog to life through harnessing the power of authentic conversations at scale, combining this with our state of the art ad solution. ❥ Collect first party data with Direct Messenger for Conversational Ads Direct Messenger is a unique 1st party data solution. It gives you the ability to directly collect your user’s 1st party as well as data, such as preferences, that they leave behind themselves. With this data you can do even smarter, better and more personal 1 on 1 marketing. ❥ Offer efficient, seamless customer support with Direct Messenger for Service Cloud Customers shouldn’t have to jump through hoops to reach your company. Make sure they can contact you the way they want over the channels they use most in their everyday life. Fully integrated with your Service Cloud and/or Sales Cloud. ❥ Gain actionable insights and track performances across all your messaging platforms with the Direct Messenger reporting API.

Need help?

Harvest Tech Labs

Austin, TX (USA) | Groningen (NL)

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