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XMReality

By XMReality

Remote Visual Assistance - Integrate video calls for service and field work

No Ratings
$25   USD/user/month
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Business Need
Customer Service
Agent Productivity
Field Service
Requires
Service Cloud

Remote visual assistance, video calls for support, service, troubleshooting, inspections and more. Intuitive and easy to use, yet with powerful tools to both solve and document problems and tasks quickly straight from within Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
xmreality/ver 1.0 1.26.0
Listed On
04/26/2023
Latest Release
06/04/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 6
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.17.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/05/2023

Additional Details

XMReality is a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Get video calls designed specifically for service, support, troubleshooting and inspections that are enhanced by powerful guide tools yet still easy to use. XMReality makes remote problem solving faster than ever before and with zero implementation time you can get started immediately. By integrating XMReality into Salesforce the experience to both start video calls and document their outcomes becomes seamless. Initiate calls from Salesforce cases and other objects, and have call notes, images and recordings automatically connected back to your Salesforce cases. Compared to a standard video call XMReality makes problem resolution faster, first-time-to-fix and time-to-repair shorter, audits and inspections simpler and improves customer satisfaction. With XMReality you avoid dispatching people to go on site, reduce your travel costs, and minimize your environmental impact.

Need help?

XMReality

Linkoping, Sweden

https://xmreality.com/contact-us/

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