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XMReality

Remote Visual Assistance - Integrate video calls for service and field work

Overview

Remote visual assistance, video calls for support, service, troubleshooting, inspections and more. Intuitive and easy to use, yet with powerful tools to both solve and document problems and tasks quickly straight from within Salesforce.

See How XMReality Works

Advanced in-call guide tools make it easy to give clear instructions without ambiguity, making problem solving faster. Integrated documentation capabilities makes it easy to document call outcomes into Salesforce.
Designed for ease of use, anyone in your organization will be able to use the full power of XMReality immediately. Without app downloads and sign-ups, you can quickly connect with anyone on their existing device with the tap of a finger.
Calls are encrypted end-to-end and no call content is ever stored on our servers, keeping your sensitive information private. With custom branding the experience is in line with your visual identity.

XMReality is a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Get video calls designed specifically for service, support, troubleshooting and inspections that are enhanced by powerful guide tools yet still easy to use. XMReality makes remote problem solving faster than ever before and with zero implementation time you can get started immediately. By integrating XMReality into Salesforce the experience to both start video calls and document their outcomes becomes seamless. Initiate calls from Salesforce cases and other objects, and have call notes, images and recordings automatically connected back to your Salesforce cases. Compared to a standard video call XMReality makes problem resolution faster, first-time-to-fix and time-to-repair shorter, audits and inspections simpler and improves customer satisfaction. With XMReality you avoid dispatching people to go on site, reduce your travel costs, and minimize your environmental impact.