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360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
Salesforce CTI, AI Calling, Cloud Telephony, SMS, Dialer & Voice Agents
- Industries
- EducationFinancial ServicesProfessional Services
- Business Need
- Customer ServiceTelephonyAgent Productivity
- Requires
- Sales Cloud
- Compatible With
- Service CloudExperience Cloud
Telephony for Salesforce: Native CTI, Open CTI & Power Dialer for phone calling, SMS, WhatsApp & voice messages with call recording & transcription for call center. Increase productivity, improve customer experience, & close more deals with no setup cost.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Service CloudExperience Cloud
- Salesforce Editions
- EnterpriseUnlimitedDeveloper
App Details
- Version
- 360 CTI/1.32.10 1.32.10
- Listed On
- 12/08/2022
- Latest Release
- 10/15/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Multiple CurrenciesSupports Salesforce orgs that use Multiple Currencies.Person AccountsSupports Salesforce orgs that use Person Accounts.Salesforce ShieldSupports Salesforce orgs that use Shield.Community BuilderReady to use in the Salesforce Community Builder.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyMultiple CurrenciesPerson AccountsSalesforce ShieldCommunity BuilderManaged PackageSalesforce Mobile
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 32Custom Tabs: 10Custom Apps: 1
- Lightning Components
- Global: 28App Builder: 6Community Builder: 5
- Languages
- DutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishThaiTraditional Chinese
Security
Additional Details
360 CTI is a Salesforce-native CTI telephony, dialer, calling, and SMS app built for voice communication, sales productivity, and customer engagement inside Salesforce. Manage phone calls, SMS follow-ups, WhatsApp messages, and cloud telephony with a native CTI connector and Open CTI support. Improve productivity with AI call transcription, automated call transcripts, and intelligent voice workflows. Key capabilities: ➤ Native CTI, Open CTI & CTI connector ➤ Power Dialer, Auto Dialer & Click-to-Dial ➤ Cloud telephony with desktop & mobile calling ➤ AI call transcription & call logging ➤ IVR, routing & simultaneous ringing ➤ SMS, voice messages & follow-ups ➤ Voicemail automation & Ringless voicemail ➤ Crystal-clear voice quality & recording Use cases: ➤ Sales: Outbound calling, prospecting & faster follow-ups ➤ Support: Inbound calls & customer service workflows ➤ Contact Center: High-volume call handling & routing ➤ Recruiting: Candidate outreach & interview scheduling ➤ Financial Services: Client outreach & service calls Compliances: ➤GDPR, SOC 2, HIPAA, and ISO 100% Salesforce native CTI telephony integration – secure, scalable, and mobile compatible.
Need help?
360 Degree Cloud Technologies Pvt. Ltd.
We offer 24x7 Free Support. Contact us via chat, email, call or SMS to speak with a Salesforce and CTI Consultant. https://360cti.com/contact/